Coronavirus update from the two doctors' practices in Wells

March 18 2020
Coronavirus update from the two doctors' practices in Wells

Wells Health Centre and Wells City Practice have each had to change the way appointments are run in response to the recent developments in the spread of the Covid-19 virus.

The changes at both practices have been carefully considered with a view to keeping our patients and the staff at both surgeries as safe and healthy as possible. Both practices are trying to minimise the risks associated with the virus whilst continuing to provide a service to meet our patients’ needs.

Wells Health Centre:

We will no longer be booking face to face appointments for the foreseeable future. For all appointments currently booked, we will be calling you instead; please do not come into the surgery. The purpose of the call will be to decide what action is required and to determine how best to progress those actions; you may still be invited to come into the surgery if necessary. For all future appointments, you will be booked a telephone call instead of a face to face appointment in the surgery. Again, during this call, the clinician will discuss your concerns with you and decide upon the best course of action to take.

In this rapidly changing situation, the advice we offer is likely to change so for the most up to date advice we recommend looking at www.nhs.uk. Please view our website www.wellshealthcentre.co.uk where we will be listing any specific local arrangements about the management of the surgery.

Wells City Practice:

For all appointments currently booked with a GP, we will be contacting you to arrange a ‘phone call instead. Face to face consultations will be avoided as far as possible to minimise spread of the virus and in particular, to protect our older and more vulnerable patients and will only be arranged if the doctor decides it is needed. Otherwise, we hope to provide the best care possible by use of ‘phone consultation and where possible and useful, video consultation from your mobile phone to our computer.

If you need to speak to a GP, please phone reception as normal. If your problem is urgent, a ‘phone call with the duty doctor will be arranged. If not urgent, a ‘phone call will be arranged with one of the other doctors.

Please attend childhood immunisation appointments as planned. If you require blood tests, injections, other immunisations or other procedures, please ‘phone reception and a ‘phone call with a GP will be arranged to discuss what is needed.

If you have any other queries, please ‘phone reception.

Please see our website at www.wellscitypractice.nhs.uk for information and check regularly for updates as things are likely to change day by day.

Both practices would like to thank the Wells community for your understanding in this matter and hope that together, we can all help make this very difficult time a little easier to bear.

GP Partners and Staff at Wells Health Centre and Wells City Practice